PRIVACY POLICY

1 General Information

Mobel Espacios, located at Carrera 51 #14-107, Zona Industrial Guayabal, Medellín, Colombia, is responsible for the processing of personal data you provide to us.

This privacy policy describes how we collect, use, store, and protect your personal information in accordance with Colombian Law 1581 of 2012 and Decree 1377 of 2013.

2 Data We Collect

We may collect the following personal information when you interact with us:

• Full name
• Phone number and/or WhatsApp
• Email address
• Project or delivery address
• Project information (plans, measurements, design preferences)

3 Purpose of Data Processing

The personal data collected will be used for the following purposes:

• Responding to quote requests and inquiries
• Managing design and manufacturing projects
• Coordinating deliveries and installations
• Sending information about products, services, and promotions (with your prior consent)
• Improving our services and user experience

4 Data Protection

Mobel Espacios implements technical, administrative, and physical security measures to protect your personal information against unauthorized access, loss, or alteration.

We do not share your personal information with third parties, except when necessary for the provision of our services (e.g., transport companies for deliveries) or when required by law.

5 Your Rights

As the owner of your personal data, you have the right to:

• Know, update, and rectify your personal data
• Request proof of the authorization granted
• Be informed about the use of your data
• Revoke authorization and/or request deletion of your data
• File complaints with the Superintendencia de Industria y Comercio

6 Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies allow us to:

• Remember your language preferences
• Analyze website traffic and usage
• Improve site functionality

You can configure your browser to reject cookies, although this may affect site functionality.

7 Retention Period

Personal data will be stored for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Once the purpose has been fulfilled, data will be deleted from our databases.